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Shipping & Return

Shipping

All orders are handmade in our international production facilities.

Usually there is a delivery time of 2 weeks after ordering. Due to high demand you may have to wait a little longer for your design.

Shipping is free on all orders.

 

Return

All designs are made manually after ordering, so each design is unique for each customer.

we can only accept returns/refunds in case of faulty products and not because you changed your mind. This is because they are custom made.

In case of a defect on arrival, you have 14 days from delivery to notify us via email info@neonux.be and we will provide you with a new one free of charge.                                                                   

We offer a one-year warranty, which protects you against technical defects.