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Terugbetalingsbeleid

All designs are made manually after ordering, so each design is unique for each customer. we can only accept returns/refunds in case of faulty products and not because you changed your mind. This is because they are custom made.

In case of a defect on arrival, you have 14 days from delivery to notify us via email neonux-neonsigns@hotmail.be or contacting us via Facebook or instagram and we will provide you with a new one free of charge. During the period you have to consider whether you want to keep the product, you must handle the product and its packaging carefully. You may only unpack and use the product to the extent necessary to determine whether you wish to keep the product.